Refund Policy

We only take on a limited number of actors each month, so when you book with us, we turn away other clients and immediately begin work on your behalf: writing your scene, scheduling your scene partner and crew, and reserving your production date. This policy explains how deposits, cancellations, and rescheduling work.

Deposits

A deposit (or full payment, depending on your plan) is required to reserve your production date. Once pre-production work has begun, such as script writing or crew booking, your deposit is non-refundable.

Cancelling Before Pre-Production Begins

If you cancel before any pre-production work has started, you’re entitled to a full refund of your deposit, minus any payment processing fees. Cancellation requests must be made in writing to guy@reelarc.com.

Rescheduling

Life happens. You’re entitled to one complimentary reschedule of your production date, provided you give us at least 14 days’ notice. Reschedule requests with less notice, or additional reschedules, may be subject to a rescheduling fee to cover crew and scheduling costs already committed.

Day-of Cancellations & No-Shows

If you cancel with less than 48 hours’ notice, or don’t show up for your scheduled shoot, your deposit is forfeited, since crew, location, and any scene partner have already been booked and can’t be reassigned on short notice.

After Delivery

Once your final materials have been delivered, the service has been fully rendered and is not eligible for a refund. If something about the delivered work doesn’t match what was agreed to, contact us, we want to make it right.

Payment Plans

If you’re on a split-payment plan, cancelling stops any future scheduled payments, but amounts already paid follow the same policy above based on where you are in the production process.

Exceptions

We know real life doesn’t always fit neatly into a policy. If something outside your control comes up, reach out. Exceptions are handled case by case at Reelarc’s discretion.

Contact Us

Questions about this policy, or need to cancel or reschedule? Email guy@reelarc.com or call (917) 722-2401.